Joya Bet Privacy Policy

1. Who We Are

Joya bet operates the online betting platform available at joya-bet.org. For the purposes of this Privacy Policy, joya bet is the data controller — meaning joya bet is responsible for deciding how and why your personal data is processed.

If you have any questions about how joya bet handles your personal data, or if you wish to exercise any of your data rights, you can contact the joya bet data team at [email protected]. The joya bet support team is available 24 hours a day, 7 days a week.

Joya bet is committed to handling all personal data in a lawful, fair, and transparent manner. This Privacy Policy is designed to give you a clear and honest picture of joya bet's data practices — written in plain language, not legal jargon.

2. Data We Collect

Joya bet collects personal data in several ways — directly from you when you register or use the platform, automatically as you interact with joya-bet.org, and occasionally from third-party verification providers. The categories of data joya bet may collect include:

Joya bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance purposes and only with your explicit consent.

3. How We Use Your Data

Joya bet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes for which joya bet processes your data are:

• Account management: Creating and maintaining your joya bet account, verifying your identity, and keeping your account secure.
• Payment processing: Handling deposits and withdrawals through bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Game delivery: Providing access to all games on joya bet, recording bet outcomes, and calculating winnings correctly.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of joya bet's support service.
• Compliance: Meeting joya bet's legal obligations, including age verification, anti-money laundering checks, and responsible gaming requirements.
• Fraud prevention: Detecting and preventing fraudulent activity, unauthorised account access, and abuse of joya bet's bonus system.
• Platform improvement: Analysing usage patterns to improve the joya bet website, app, and game selection.
• Communications: Sending you important account notifications, security alerts, and — where you have opted in — promotional offers from joya bet.

Joya bet will never use your personal data for purposes that are incompatible with those listed above without first informing you and, where required, obtaining your consent.

4. Legal Basis for Processing

Joya bet processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing that is necessary to provide you with the joya bet service you signed up for — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, such as age verification, anti-money laundering obligations, and responsible gaming requirements.
• Legitimate interests: Processing that serves joya bet's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights.
• Consent: Where joya bet relies on your consent — for example, to send you marketing communications — you have the right to withdraw that consent at any time by contacting [email protected] or updating your account preferences.

If you would like more detail about the specific legal basis joya bet relies on for any particular processing activity, please contact the joya bet support team.

5. Who We Share Data With

Joya bet does not sell your personal data. Joya bet may share your data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment providers: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where joya bet is required to verify your identity or age, your identity documents may be shared with a third-party verification service. These providers are contractually bound to handle your data securely and confidentially.
• Technology and hosting providers: Joya bet uses third-party infrastructure providers to host the platform and store data securely. These providers act as data processors under joya bet's instructions.
• Regulatory and law enforcement authorities: Joya bet may be required by law to disclose personal data to regulatory bodies, law enforcement agencies, or courts. Joya bet will only do so where legally obligated and will inform you where permitted by law.
• Fraud prevention services: Joya bet may share data with fraud detection services to protect the platform and its players from financial crime and account abuse.

All third parties with whom joya bet shares personal data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared. Joya bet does not permit third parties to use your data for their own marketing purposes.

6. Cookies and Tracking

Joya bet uses cookies and similar tracking technologies on joya-bet.org to make the platform work correctly and to understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

The types of cookies joya bet uses include:

• Essential cookies: These are required for joya bet to function. They keep you logged in, remember your session preferences, and ensure the platform operates securely. You cannot opt out of essential cookies without stopping use of joya bet.
• Analytics cookies: These help joya bet understand how players navigate the site — which pages are most visited, where players spend the most time, and where technical issues occur. This data is used in aggregate and does not identify you personally.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — so you do not have to set them every time you visit joya bet.
• Marketing cookies: Where you have given consent, joya bet may use cookies to deliver relevant promotional content. You can withdraw this consent at any time through your browser settings or by contacting joya bet support.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of joya-bet.org. For more information on managing cookies, refer to your browser's help documentation.

7. Data Retention

Joya bet retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with joya bet's legal and regulatory obligations. The general retention periods joya bet applies are:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, to meet compliance and audit requirements.
• Transaction records: Financial transaction data is retained for a minimum of 5 years from the date of the transaction, as required for anti-money laundering compliance.
• Support communications: Customer support records are retained for up to 3 years from the date of the interaction.
• Technical and usage data: Log data and analytics data are typically retained for up to 12 months.

When personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, joya bet will securely delete or anonymise it. Anonymised data — which cannot be linked back to you — may be retained indefinitely for statistical and analytical purposes.

If you close your joya bet account, your personal data will be retained for the applicable retention period and then deleted. You may request early deletion of certain data by contacting [email protected], subject to joya bet's legal obligations.

8. Your Rights

As a joya bet player, you have the following rights in relation to your personal data. Joya bet is committed to honouring these rights promptly and without unnecessary barriers:

To exercise any of these rights, contact joya bet at [email protected]. Joya bet will respond within 30 days. In some cases, joya bet may need to verify your identity before processing a data rights request.

9. Children's Privacy

Joya bet is strictly an adult platform. Joya bet does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on joya bet or provide any personal data to joya-bet.org.

If joya bet becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on joya bet, please notify the support team at [email protected] immediately.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online betting platforms, including joya bet. Joya bet supports responsible gaming and takes underage gambling prevention seriously.

10. Security Measures

Joya bet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and joya-bet.org.
• Encryption of sensitive data stored in joya bet's databases.
• Strict internal access controls limiting who within joya bet can view personal data.
• Regular security assessments and vulnerability testing of the joya bet platform.
• Two-factor authentication options for player accounts.
• Monitoring of account activity for signs of unauthorised access or suspicious behaviour.

While joya bet takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your joya bet account and never share your login credentials with anyone.

In the event of a data breach that is likely to affect your rights or freedoms, joya bet will notify affected players as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.

11. Changes to This Policy

Joya bet may update this Privacy Policy from time to time to reflect changes in the platform, applicable regulations, or joya bet's data practices. When changes are made, the updated policy will be published on this page with a revised effective date at the top.

For significant changes that materially affect how joya bet processes your personal data, joya bet will notify registered players by email or via an in-platform notification before the changes take effect. Your continued use of joya bet after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

Joya bet encourages you to review this page periodically to stay informed about how your data is being handled. The current version of the joya bet Privacy Policy will always be available at joya-bet.org/privacy-policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how joya bet handles your personal data, please get in touch with the joya bet team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Data rights requests are handled within 30 days

For questions about your account, responsible gaming tools, or general platform queries, you can also visit the FAQ page or the Responsible Gaming page. For the full terms governing your use of joya bet, see the Terms and Conditions.

Joya bet is committed to being open and responsive on all matters relating to your privacy. If you are not satisfied with joya bet's response to a data rights request, you have the right to escalate your complaint to the relevant data protection authority.